FAQ
Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.
Shipping & Returns
Here are some common questions about delivery, returns, and exchanges.
How can I track my order?
You’ll receive a confirmation email with a tracking link as soon as your order has been dispatched.
Will my order be shipped discreetly?
Yes, all our orders are shipped in plain, discreet packaging with no mention of the contents.
Orders
Here are some frequently asked questions about orders.
Can I modify or cancel my order?
We process orders quickly, but if you’d like to make a change or cancel, please contact our customer service team right away. We’ll do our best to help.
Which payment options are available?
We accept all major credit cards, PayPal, and other secure payment methods at checkout.
What should I do if my order isn’t correct?
If you received the wrong product or a damaged item, please let us know as soon as possible. Provide your order number and attach a photo — we’ll sort it out quickly.
Products
Here are some frequently asked questions about our products.
How should I wash my underwear?
Rinse with cold water after use, then machine wash at a low temperature without fabric softener. Let them air dry for longer-lasting wear.
How long can I wear them?
This depends on your flow. Typically, you can wear them for up to 8–12 hours before needing to change.
Does it have an odour?
No, the bamboo fibre neutralises odours and keeps you feeling fresh and confident all day long.
Which size is right for me?
Check our size guide for precise measurements. If you’re between two sizes, we recommend choosing the larger one — it will ensure better comfort.
How can I check what the underwear is made of?
Want to know what they’re made of? Each product page provides detailed information about the materials used.
Will I feel wet?
No, our technology locks moisture away from the skin, keeping you dry and comfortable.
Are the underwear reusable?
Absolutely. Our underwear is designed for long-term use, offering a sustainable and eco-friendly alternative to disposables.
Will they feel like wearing a diaper?
Not at all! Our discreet design ensures a sleek and comfortable fit, just like regular underwear.